Return Policy
Thank you for shopping at Merchantra!
Eligible for Return:
- We accept returns under the following circumstances:
- The product is damaged or defective.
- You received the wrong item.
Initiating a Return:
- To initiate a return, please contact us via email at merchantrashope@gmail.com or by phone at 9624449910 with the subject line "Return Request - Order #[Your Order ID]."
- Along with your return request, kindly include a video of the unboxing process clearly displaying the damaged or defective item or the wrong item received.
Return Process:
- Once your return request is received and approved, we will provide detailed instructions for returning the item.
Return Shipping:
- For returns due to a damaged or defective product or if you received the wrong item, we cover the return shipping costs.
Refund/Replacement:
- Upon receiving the returned item and reviewing the video evidence, we will promptly process a refund to the original payment method or send a replacement, based on your preference.
Return Conditions:
- The product must be returned in its original packaging.
- Returns must be initiated within 2 days of receiving the product.
Non-Returnable Items:
- We do not accept returns for reasons other than product damage, defect, or receiving the wrong item.
Contact Information:
- If you have any questions about our Return Policy, please don't hesitate to contact us at merchantrashope@gmail.com.